Privacy Policy

At TenoBet, we are committed to protecting the personal information entrusted to us. This privacy policy outlines how we collect, use, store, and safeguard data when individuals use the services offered by the Tenobet online casino. It details the commitment to transparently manage information in compliance with applicable data protection laws in the United Kingdom.

Information We Collect

To provide a secure and efficient gaming experience, we gather specific types of information. This data collection is essential for operational, regulatory, and security purposes.

Personal Identification Data: This includes full name, date of birth, and other details required for identity verification during the Know-Your-Customer (KYC) process. Documents such as a passport or driver’s license may be requested.
Contact Information: We collect email addresses for account registration, essential service communications, and password recovery.
Financial Data: Information related to payment methods, such as masked card numbers or e-wallet identifiers, is processed securely to facilitate deposits and withdrawals.
Technical Data: We automatically log technical details like IP addresses, browser types, and device information to ensure platform security, prevent fraud, and optimise performance.
Usage Data: Information about interactions with our services, including game history and betting activity, helps us improve the user experience and maintain a record of transactions.

How We Use Information

The data collected serves several key purposes. Primarily, it is essential for creating and managing user accounts, processing financial transactions, and providing customer support. We also use it to comply with legal and regulatory obligations, including age verification, anti-money laundering checks, and fraud prevention. For more details on our player protection commitments, please review the Tenobet responsible gambling page. With consent, we may use contact details for marketing communications about promotions and new features, which can be opted out of at any time.

TenoBet does not sell personal data to third parties. Information may be shared with trusted partners under strict confidentiality agreements for specific operational purposes, such as payment processing by financial institutions or identity verification by specialist agencies. We may also disclose information if required by law, a court order, or to protect our legal rights in a dispute.

Data Security and Retention

Protecting player information is a priority. We employ industry-standard security measures, including SSL encryption, to secure all data transmitted between a user’s device and our servers. Our systems are protected by robust security protocols and continuous anti-fraud monitoring to prevent unauthorised access. Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy and to meet our legal and regulatory record-keeping obligations.

User Rights and Choices

Under applicable data protection laws, individuals have several rights concerning their personal data. These include the right to access the information we hold, request corrections to any inaccuracies, and ask for data to be erased under certain conditions. Users can also object to or request restrictions on data processing. To exercise any of these rights, individuals should contact our support team via the available channels.

Our platform uses cookies, which are small text files stored on a device, to enhance functionality. Cookies are used to remember user preferences, manage login sessions, and gather anonymous analytics that help us improve our services. Users can manage cookie settings through their browser, though disabling them may affect certain aspects of platform performance.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any significant changes will be communicated to users through their registered email address or a prominent notice on our platform before the changes take effect.